General FAQ's
How do I launder my Satin Serenity Pillowcase?
All of our products have the same laundering instructions. They all launder beautifully, will withstand numerous washings, and will look great for years.
Laundering instructions: Turn the pillowcases inside out. Machine wash warm and tumble dry low-medium. Remove promptly from the dryer to avoid wrinkling. Although it should not be necessary, if you choose to iron then use the lowest steam setting with low-medium heat. We recommend not laundering your satin products with towels as this can sometimes cause pilling of the fabric. Also, avoid contact with sharp or abrasive objects such as Velcro as it can snag the satin.
Where are your products made?
We are so proud of the fact that our products are made in the USA, Boise Idaho. We enjoy providing local jobs, and are thankful every day that we have Sadie, our head seamstress, who ensures that each pillowcase is made with so much love and care.
How are your products packaged?
Since our pillowcases are considered a beauty product, and not a bedding item, they are sold individually and not in sets- one per package. You can view our packaging on the Satin Pillowcase product page under the thumbnail images.
How long will it take to receive my order?
Satin Serenity makes every effort to ship your order as quickly as possible. We know you need your beauty sleep! Orders will be shipped within 2 business days unless unforeseen circumstances arise such as a natural disaster, extreme weather conditions, or other unforeseen circumstances. Your order will ship via USPS Priority Mail or UPS Ground. We will email the tracking information to you as soon as your order ships so that you can anxiously await your luxurious products.
How long does it take to process an order with embroidery personalization?
If you choose to personalize your product with embroidery, please add an additional 10 days to the normal order processing time of 48 hours. Don’t worry- it will be worth the wait when you see your beautiful pillowcases embroidered with your name, monogram, or special message.
I have Queen sized pillows. What size should I order?
Our Standard size (20”x31”) fits both Standard & Queen size pillows.
Can I exchange for a different color or size?
Absolutely! As long as you follow our instructions here for making a Return or Exchange, we are happy to process your request.
How long have you been in business?
We have been in business since 2004, but prior to that, our family has been making satin pillowcases for over 75 years! It’s easy to see why we call ourselves the “satin pillowcase experts.”
Are your pillowcases 100% Satin?
Yes they are, but if you are asking this question, you may not fully understand exactly what satin is. We think this might help clear it up for you: What is satin?
Won't the pillowcase slide off my pillow without a zipper?
Satin Serenity Pillowcases are not made of the super slippery, thin satin that most people have experienced. Our satin is a very high quality and while it does have sheen & shine, it is not overly slippery, and unless you have unusually small or flat pillows, the pillowcase should not slide off. We have been in business since 2004, and no one ever complains about their pillowcase slipping off of their pillow. And no, your head will not slide off either.
What’s better for my skin & hair, satin or silk?
We are so glad you asked! If you asked this question to 100 different people, you would surely get 100 different answers. But since you asked us, here’s our 2 cents: Satin vs Silk
Will your Satin Body Wraps hold up to spa operational use and industrial laundering?
Absolutely! Spas have been using and loving our Satin Body Wraps for years now, and we frequently hear how amazing they launder and that they far outlast cotton wraps. Not to mention, they provide a very luxurious experience for clients!
I own a salon/spa/retail boutique and would like to sell and/or use your products!
Great! We are always looking for top-notch retailers to partner with. Everything you ever wanted to know about becoming a Satin Serenity retailer can be found here: Wholesale.